Benbria Exhibits at HITEC Charlotte Showcases Real-Time Experience Management Platform for Hospitality and Travel
August 2, 2024
Benbria — Customer Experience and Engagement Solutions
benbria.com
HITEC has a robust 50-year history, gathering thousands of industry professionals to share the latest ideas, trends, best practices and solutions in hospitality technology. Produced by Hospitality Financial and Technology Professionals (HFTP®), a global nonprofit hospitality association, HITEC gives attendees access to the latest hospitality technology, industry experts, essential education and the resources to find cost-effective ways to improve company bottom lines. This makes HITEC the largest non-profit show of its kind.
Benbria exhibited at HITEC Charlotte in June demonstrating the unique capabilities of the Loop Experience Platform as an integrated, real-time experience management platform for hospitality and travel. This includes how Loop delivers a modern approach to managing the guest experience, pre-stay, in-stay and post-stay while improving operations.
With Loop, properties can augment their existing technology investments by deploying an integrated guest management solution that automates experiences including pre-arrival messaging and post-stay feedback collection while allowing properties to expedite the fulfillment of guest requests in-stay. Future releases of the Loop will include more integration stories that further enhance the guest experience and provide a strong ROI for hotels.
Benbria is a proud partner of leading hospitality and travel technology providers including Oracle, Amadeus and Tripleseat. Benbria’s approach to the industry includes robust integrations with Property Management Systems (PMS) such as Opera by Oracle, Service Optimizations Systems (SOS) such as HotSOS by Amadeus and Event Management Platforms such as Tripleseat.
The integration with Opera allows Benbria to reach over 50,000 properties globally including hotels and resorts with an Opera Exchange Interface (OXI) for on-premise and hosted deployments as well as an Oracle Hospitality Integration Platform (OHIP) for cloud deployments. The integration with HotSOS allows for the forwarding of guest requests and includes real-time status updates. The integration with Tripleseat provides real-time feedback collection for event organizers.
Future releases will include more high-value integration stories and depth to the platform leveraging AI. Benbria is growing its partner network to include more commercial partners focused on providing hospitality platforms to accelerate the roadmap for major brands. Benbria looks forward to working with more independent properties that are looking for all-in-one guest facing solutions.