Gaining Momentum as the Go-To Solution to Deliver a Frictionless Microsoft 365 User Experience
May 6, 2024
Martello — SaaS for Enterprise Digital Experience Monitoring
martellotech.com
In the rapidly evolving landscape of digital collaboration, Martello continues to stand out as the go-to solution to deliver a frictionless Microsoft 365 user experience. Recent developments, including board enhancements and key partnerships with Yorktel and Orange Business Services, reinforce Martello’s market leadership in delivering exceptional Microsoft 365 experiences.
A Proactive Microsoft Monitoring Approach by the UK DWP
For the UK Department for Work and Pensions (DWP), seamless collaboration and communication are vital. With over 100,000 staff reliant on the Microsoft 365 suite and millions of calls and meetings every month, any disruption to these systems is considered a significant hit to productivity and business results. Facing challenges in monitoring Microsoft services proactively, the DWP sought a solution to ensure uninterrupted productivity. Turning to Martello’s Vantage DX, DWP deployed synthetic transactions to simulate user actions, allowing for early issue detection. Vantage DX provided additional benefits, including visualizing issue locations and streamlining reporting, leading to increased confidence, efficiency, and cost reduction. According to the DWP, “With Vantage DX, we now have confidence that we can proactively detect Microsoft 365 and Teams issues and have them resolved quickly, to improve service delivery.” Martello’s collaborative approach showcases the transformative power of proactive monitoring in overcoming Microsoft 365 challenges. Read more.
Martello and Orange Business Services helps Mondelēz Carries out Major Global Communications Transformation
Martello and partner Orange Business Services were instrumental in Mondelēz International’s transition to a unified digital workspace powered by Microsoft Teams, impacting 65,000 employees across 200+ global locations. With Orange’s expertise and global reach, the transformation simplified American multinational food company Mondelēz’s communications, standardized infrastructure, and enhanced scalability, leading to improved productivity and cost savings. This successful partnership with Martello underscores the importance of proactive management in modernizing global communications. Watch the Video.
Martello Joins Forces with Yorktel to Bring Vantage DX to Microsoft Teams Managed Service
Martello recently announced a strategic partnership with Yorktel, a leading managed services provider, to offer Vantage DX through Yorktel’s Modern Workplace as a Service (MWaaS) offering. This collaboration marks a significant milestone as the partnership secures its first customer, a large US multinational investment management firm. The partnership aims to address performance challenges and enhance user experiences as enterprises rely more on Teams for operations.
Martello Adds Bench Strength and Confirms CEO Appointment
Martello recently bolstered its board with the appointment of Jim Clark as Chief Executive Officer and the addition of Microsoft software industry executive Alec Saunders. Terry Matthews, Chairman of Martello said of the appointments: “Jim’s exemplary leadership as Interim CEO has fueled operational enhancements, propelling our trajectory towards revenue growth. I have full confidence in his ability to uphold our commitment to the Martello strategic vision and operational excellence in the CEO role. I look forward to the contribution that Alec will make to the Company, with his rich background in partner strategy and development within the Microsoft ecosystem, coupled with his entrepreneurial experience. Alec will undoubtedly contribute strategic insights that will help steer us towards success.”
As Martello strengthens its leadership and expands its partnerships it reaffirms its commitment to delivering superior Microsoft Teams experiences, setting a new standard for proactive monitoring and transformative digital collaboration.