Martello Powers Proactive IT Management: Enhancing MSP Success and Microsoft 365 Performance
April 10, 2025
Martello — SaaS for Enterprise Digital Experience Monitoring
martellotech.com
IT teams and MSPs face constant challenges in delivering the best Microsoft Teams and 365 user experience. Downtime and performance issues lead to frustrated users, lost productivity, and reactive troubleshooting that drains valuable resources. Instead of firefighting problems as they arise, Martello’s Vantage DX empowers IT teams to detect and resolve issues before they impact users—ensuring seamless collaboration and business continuity. Read on to discover the latest about how we’re taking your Microsoft Teams and 365 experience to the next level.
Martello Launches Industry-First Proactive Monitoring for Microsoft Teams Phone
Martello’s Vantage DX has been a trusted choice for managing Microsoft Teams Phone performance, and now we’re making it even better with the industry’s first proactive monitoring for Microsoft Teams Phone. This means we now offer proactive monitoring for all of the core Teams services including Microsoft collaboration and Teams rooms. With the growing reliance on Teams Phone as a critical business communication tool, MSPs can now offer enhanced monitoring and support, minimizing downtime and improving call quality for their customers. This is a game-changer for businesses that rely on seamless communication to drive productivity and customer engagement.
Vantage DX Earns 4.9/5 Star Rating from Microsoft MVP Brien M. Posey
When it comes to Microsoft Teams performance monitoring, IT teams need solutions that detect and resolve issues before they impact users. That’s exactly what Vantage DX delivers, earning a 4.9/5 star rating from Microsoft MVP Brien M. Posey in his latest review.
Why did Vantage DX stand out?
- End-to-end visibility across Teams Meetings, Rooms, and Phone
- Proactive monitoring with synthetic testing and network path analysis
- Faster troubleshooting to prevent downtime and improve user experience
Read the full review here.
Recognized as an Emerging Technology Leader
Martello has been making waves in the industry, attending key partner events including the Yorktel and Orange Business Services SKOs. At the Yorktel event, Martello was honored as the Emerging Technology Partner of the Year, recognizing our innovation in proactive monitoring and collaboration management.
Microsoft Outages Are on the Rise – Get Ahead with Early Warning
Microsoft outages are becoming more frequent, creating unnecessary disruptions for businesses. Martello’s early warning system detects issues before Microsoft acknowledges them, allowing IT teams to stay ahead of problems and minimize business impact. Instead of scrambling to fix issues beyond your control, Vantage DX provides real-time insights so IT teams can communicate effectively and keep users informed.
A recent example is the Microsoft Entra ID outage, where Martello’s Vantage DX detected the issue well ahead of Microsoft. This kind of proactive visibility saves time, reduces frustration, and ensures seamless user experiences. Read more here.
A Look Ahead: Unified Management for Hybrid Collaboration Environments
As businesses continue to adopt a mix of collaboration tools, Martello is preparing to introduce unified management for enterprises and MSPs with hybrid Microsoft Teams and Zoom environments, allowing IT teams to monitor user experience across both platforms within a single console. But that’s not all—Martello also delivers proactive monitoring for Mitel through Mitel Performance Analytics (MPA), a white-labeled solution designed to optimize Mitel environments. Stay tuned for more details on how we’re simplifying IT operations for businesses managing hybrid collaboration environments.
Driving Innovation and Revenue Growth for MSPs
With these advancements, Martello continues to be a leader in proactive monitoring and collaboration management, delivering deep value to MSPs and IT teams. Whether it’s ensuring seamless Teams Phone performance, launching new Microsoft 365 services, or simplifying hybrid collaboration management, Martello is committed to empowering partners with the tools they need to grow and succeed.
Learn more about how Martello can help you drive IT efficiency and business growth: martellotech.com/martello-demo