Powering Expansion: Industry leaders are migrating to Pisano’s VoC Platform
August 2, 2024
Pisano — All-in-one experience management solutions
pisano.com
The Voice of the Customer (VoC) platform scene has always been a busy one, with big names dominating the market for years. But recently, there’s been a shift.
Arriving on the scene long after the established actors, Pisano is shaking things up in the industry. Not only are they attracting customers, but nowadays they are experiencing major brands around the world migrating to their platform, even in the highly competitive US market.
A lot of them are switching over from those well-known vendors that have been leading the industry for years. So, what’s the secret behind Pisano’s growing success? Let’s take a closer look.
Innovation is in Their DNA
One thing’s for sure: Pisano isn’t afraid to try new things. In fact, their motto is ‘Be the most innovative actor in the industry’ and this principle is evident in everything they do. They’re constantly exploring and adopting the latest tech, making sure their platform is always ahead of the ordinary.
With this approach, Pisano goes far beyond feedback and focuses on making sense of the valuable insights hidden within. They use cutting-edge predictive and prescriptive data analytics and AI-based text analytics capabilities to help businesses identify trends, anticipate needs, and make decisions that deliver real results.
But what truly sets Pisano apart is Leo, their upcoming AI-powered XM assistant. Leo empowers experience management professionals to elevate customer interactions across every touchpoint, ensuring the data collected is both actionable and relevant.
Leo provides assistance in crafting impactful surveys, suggesting insightful question refinements, and uncovering hidden emotional insights through advanced analysis. It even generates automated responses and strategic decision recommendations.
This forward-thinking mindset also has led Pisano to create extremely user-friendly migration methodologies, so companies can switch to Pisano without losing any of their valuable data or disrupting their workflow.
It’s no wonder that for enterprises deeply rooted in their existing platforms, minimizing disruption is crucial, and Pisano’s well-structured migration process is a part of their appeal. }
They are Obsessed to Deliver Excellence
Pisano offers not just a platform, but an entire experience designed with customers in mind. Their expert delivery team is renowned for swift, seamless platform implementation, while their customer care team provides an exceptional level of responsiveness.
This customer-centric approach has not only earned Pisano the attention of major research companies, but it’s also garnered them recognition for their approach.
It’s clear that Pisano truly cares about its customers’ success and experience, and that’s something you don’t see every day. Who wouldn’t do business with a company that puts its customers first?
They Have a Mindset Focused on Company-Wide Impact
One of the things that sets Pisano apart is their unique approach to “closing the loop”. They don’t just collect customer feedback; they make sure it actually leads to real action.
Their platform makes it easy to gather feedback from all sorts of touchpoints, and then it gets routed to the right people to be analyzed and acted upon. This means that customer concerns get addressed quickly, which keeps those customers happy.
But Pisano takes it a step further. They have the “outer loop” process where feedback gets shared with the main decision makers. This means that customer insights are shaping not just day-to-day improvements, but also the overall direction of the company.
An Inspiring Story Still Being Written
The story of Pisano, a dynamic newcomer’s ascent to leadership in the VoC space, is still unfolding. Their passion to innovation, customer focus, and advanced technology is an inspiring example for all future players in SaaS. And it’s exciting for everyone, including us, to see where this journey will lead them next.
Pisano seems to have instilled a strong sense of trust in its customers when it comes to their future roadmap. With an already impressive reporting structure, Pisano is expected to further enhance its depth and comprehensiveness. We anticipate that Leo will become an even more integral part of the platform.
By constantly innovating and challenging the status quo, Pisano seems set to continue actively pushing the evolution of XM towards a future where innovation and customer centricity are paramount.