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Unleashing the Full Potential of Microsoft Premium Services

August 2, 2024

Martello — SaaS for Enterprise Digital Experience Monitoring
martellotech.com

Martello is at the forefront of innovation, helping enterprises to drive user productivity, streamline operations, and protect return on investment in productivity and collaboration services. We recently launched the industry’s first experience management solution for Microsoft Copilot, along with new capabilities for other Microsoft premium services — Teams Phone, and Teams Meeting Rooms. Alongside these developments, Martello has also rolled out a comprehensive AI strategy designed to optimize business efficiencies and tackle big data challenges.

Experience Management for Microsoft Premium Services

Enterprises are making significant investments in Microsoft premium services such as Copilot, Teams Phone and Teams Meeting Room, to drive productivity and innovation. Delivering these services is not enough to ensure that the expected return on these investments will be achieved.

Martello recently launched new capabilities for its experience management solution, Vantage DX, that are part of our commitment to optimizing user experience and streamlining IT operations to protect return on these investments. These new Vantage DX capabilities include:

  1. Copilot for Office 365: performance monitoring and alerting, along with network path tracing from the user to the Microsoft data center, ensure that user adoption of Copilot is not stifled by user experience or performance issues.
  2. Teams Phone: license optimization, visibility of Teams Phone specific infrastructure such as SBCs and the PSTN, ensure not only a great user experience but also help to provide cost control for Teams phone licensing and infrastructure.
  3. Teams Meeting Room: augmenting native Microsoft data with network path tracing and proactive monitoring delivers faster troubleshooting and resolution, and protects ROI for costly collaboration equipment and licensing costs.

Customer Success: Nicolet National Bank

A shining example of Martello’s impact is the experience of Gregg Michalski from Nicolet National Bank. Gregg shared “With over 1,000 employees across 64 locations, efficient internal collaboration and customer communication are crucial. Before deploying Vantage DX, troubleshooting was slow and reactive. Now, proactive monitoring and synthetic testing enable the bank to resolve issues swiftly, often before users notice them. This proactive approach has optimized user experience and IT operations, ensuring better ROI on our Teams investment.”

Martello AI Strategy: Empowering Business Efficiencies

As artificial intelligence continues to advance, Martello Technologies is leading the charge with a robust AI strategy designed to enhance business efficiencies and tackle big data challenges. According to CompTIA, over half of organizations are already implementing AI, and Martello is ensuring that its applications are both innovative and purposeful.

Martello’s AI strategy is built on five stages. Each stage is designed to harness AI’s capabilities to streamline IT operations and improve the Microsoft Teams experience.

Five-Stage AI Strategy:

  1. Event Detection: Detect anomalies within Microsoft Teams environments using AI.
  2. Root Cause Analysis: Eliminate wasted diagnostic time using machine learning and classification algorithms.
  3. Remediation Playbooks: Create automated playbooks using large language models to guide corrective actions.
  4. Remediation Automation: Handle remediation steps autonomously using AI, including comprehensive reporting to IT.
  5. Impact Assessment: Provide empirical measures of Vantage DX’s contributions to organizational outcomes.

Martello aims to revolutionize the Microsoft Teams experience, making it more efficient, seamless, and cost-effective.

Looking Ahead

Martello’s strategic deployment of AI and new user experience management solutions underscores its leadership in the market. As enterprises increasingly adopt modern technologies to enhance collaboration and productivity, Martello remains at the forefront, providing the tools and strategies needed to maximize return on investment.